Logo of Huzzle

Retail Sales Associate (Early Morning) - Shops At Willow Lawn


Old Navy

27d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Richmond

AI generated summary

  • You need to be a tech-savvy problem solver who can communicate effectively, handle customer interactions professionally, and continuously learn and improve. Think on your feet and take action to meet goals.
  • You will assist customers, provide outfit suggestions, promote loyalty programs, support various store processes, and provide excellent customer service for a premium shopping experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at the Shops At Willow Lawn?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and informing customers about merchandise, store promotions, and events, executing operational processes effectively, and building brand loyalty.

What skills are required to be successful in this role?

To be successful in this role, candidates should have excellent communication and customer service skills, knowledge of retail operations, the ability to multitask and work efficiently, a passion for the brand, and the ability to work with a diverse customer base.

What is the work schedule like for a Retail Sales Associate at the Shops At Willow Lawn?

Retail Sales Associates in this role typically work early morning shifts to assist with opening the store and preparing for the day. The schedule may vary, but early morning availability is required.

How can a Retail Sales Associate at the Shops At Willow Lawn build brand loyalty with customers?

Retail Sales Associates can build brand loyalty by providing excellent customer service, being knowledgeable about products, offering personalized recommendations, and creating a positive shopping experience for customers.

What opportunities for growth and development are available for Retail Sales Associates at the Shops At Willow Lawn?

Retail Sales Associates have opportunities for growth within the company, such as advancing to a leadership role or exploring different departments. Training and development programs are available to help associates improve their skills and advance in their careers.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.