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Retail Sales Associate (Early Morning) - Southwest Plaza - Il

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Old Navy

16d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Springfield

AI generated summary

  • You must be a strong communicator and problem solver, skilled in technology and customer interactions. Approach challenges with a focus on improvement and a willingness to learn and grow.
  • You will assist customers with locating merchandise, provide style suggestions, promote loyalty programs, support various processes, and deliver a premium customer experience at Old Navy.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Southwest Plaza?

The main responsibilities include engaging with customers, providing excellent customer service, educating customers on products, informing them about promotions and events, and executing operational processes effectively.

What is the goal of a Retail Sales Associate at Southwest Plaza?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver excellent customer service while maximizing productivity.

What skills are necessary to be successful as a Retail Sales Associate at Southwest Plaza?

Skills such as excellent customer service, product knowledge, communication, and efficiency in executing operational processes are necessary to succeed in this role.

How does a Retail Sales Associate at Southwest Plaza build brand loyalty with customers?

By providing excellent customer service, educating customers on products, informing them about promotions and events, and creating a positive shopping experience, a Retail Sales Associate can build brand loyalty with customers.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.