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Retail Sales Associate (Early Morning) - The Legends

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Old Navy

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Kansas City

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions courteously. Be open to feedback, continuously improve, and learn procedural knowledge through on-the-job training.
  • You will provide a premium customer experience by assisting, educating, and offering style suggestions to customers, supporting various processes, and promoting loyalty through our programs.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate (Early Morning) at The Legends?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert on products, educating and inspiring customers, sharing information on merchandise assortment and store promotions, executing operational processes effectively, and building brand loyalty.

What skills are necessary to be successful in this role?

Successful candidates should have strong customer service skills, product knowledge, the ability to effectively communicate with customers, a passion for the brand, and the ability to work efficiently and effectively in a fast-paced retail environment.

What are the typical hours for this role?

This position is an early morning shift, so the hours may vary but typically start early in the morning to assist with opening the store and preparing for the day ahead.

How important is building brand loyalty in this role?

Building brand loyalty is crucial in this role as it helps to create repeat customers and positive word-of-mouth recommendations. Building relationships with customers and ensuring they have a positive shopping experience will help to maintain and grow brand loyalty.

Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.