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Retail Sales Associate (Early Morning) - Village Pointe

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Old Navy

11d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Omaha

AI generated summary

  • You must be a tech-savvy, proactive problem solver with excellent communication skills who is open to feedback and can handle customer interactions with professionalism and courtesy.
  • You will be expected to provide a premium customer experience by assisting customers, offering outfit suggestions, promoting loyalty programs, and supporting sales floor processes. Be courteous, responsive, and knowledgeable about the brand's selling behaviors.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will my role be as a Retail Sales Associate at Village Pointe?

As a Retail Sales Associate at Village Pointe, your role will be to engage and connect with customers, provide excellent customer service, be an expert in product knowledge, educate and inform customers, offer information on merchandise assortment and store promotions, execute operational processes efficiently, and build brand loyalty.

What skills do I need to be successful in this role?

To be successful as a Retail Sales Associate at Village Pointe, you will need excellent customer service skills, product knowledge, the ability to engage and connect with customers, strong communication skills, attention to detail, and the ability to work effectively in a team environment.

What are the hours for this position?

This position requires early morning availability, typically starting before the store opens to assist with setup and preparation for the day. Specific hours may vary depending on the needs of the store.

What is the goal of this position?

The goal of the Retail Sales Associate (Early Morning) position at Village Pointe is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and provide excellent customer service while engaging and connecting with customers.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.