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Retail Sales Associate (Early Morning) - Westroads


Old Navy

18d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Omaha

AI generated summary

  • You must be a good communicator with problem-solving skills, able to handle customer interactions courteously and professionally. Be open to feedback, always learning and willing to take action as required.
  • You will provide a premium customer experience by assisting, educating, and promoting loyalty to customers. Support various processes and channels to ensure a seamless shopping experience. Courteous and responsive to all requests.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Westroads?

The main responsibilities of a Retail Sales Associate at Westroads include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and informing customers, offering information on merchandise assortment and promotions, and executing operational processes efficiently.

What skills are necessary to be successful in this role?

Some necessary skills to be successful in this role include excellent customer service skills, product knowledge, communication skills, the ability to engage and connect with customers, organizational skills, and the ability to execute operational processes effectively.

What is the goal of a Retail Sales Associate at Westroads?

The goal of a Retail Sales Associate at Westroads is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and provide an exceptional shopping experience for customers.

What kind of training will be provided for this position?

Training will be provided on product knowledge, customer service techniques, operational processes, store promotions and events, and how to effectively engage with customers.

How will success be measured in this role?

Success in this role will be measured based on customer feedback, sales performance, brand loyalty metrics, and the ability to effectively engage and connect with customers.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.