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Retail Sales Associate - Factoria


Old Navy

13d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Bellevue

AI generated summary

  • You need to effectively communicate, use technology, solve problems, handle customer interactions professionally, and learn on the job for the Retail Sales Associate position at Old Navy in Factoria.
  • You will provide a premium customer experience by assisting, locating, and offering style suggestions. Promote loyalty programs, utilize omni channel offerings, and support various store processes. Be courteous, responsive, and exchange job-related information efficiently.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Factoria?

The main responsibilities of a Retail Sales Associate at Factoria include engaging with customers, providing excellent customer service, being an expert on products, educating and informing customers, promoting store events and promotions, executing operational processes, and building brand loyalty.

What skills are important for a Retail Sales Associate at Factoria to possess?

Important skills for a Retail Sales Associate at Factoria include excellent customer service, product knowledge, communication skills, the ability to educate and inspire customers, organization, efficiency in executing operational processes, and a commitment to building brand loyalty.

How does a Retail Sales Associate at Factoria bring the brand to life for customers?

A Retail Sales Associate at Factoria brings the brand to life for customers by providing excellent customer service, being knowledgeable about products, educating and informing customers about merchandise assortment and promotions, and creating a positive and engaging shopping experience.

What is the goal of a Retail Sales Associate at Factoria?

The goal of a Retail Sales Associate at Factoria is to engage with and connect with customers, provide excellent customer service, educate and inform customers about products and promotions, build brand loyalty, and deliver with productivity to enhance the overall shopping experience.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.