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Retail Sales Associate - Fairway Plaza S/C

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Old Navy

13d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Pasadena

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions professionally. Willing to learn and adapt to meet goals.
  • You will provide a premium customer experience by assisting with locating merchandise, offering outfit suggestions, promoting loyalty programs, and supporting various sales floor processes. Courteous, responsive, and detail-oriented, you will be vital in delivering a frictionless customer experience every day.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the main focus of a Retail Sales Associate at Fairway Plaza S/C?

The main focus of a Retail Sales Associate at Fairway Plaza S/C is to engage and connect with customers by providing excellent customer service, being an expert in product knowledge, and educating, informing, inspiring, and outfitting customers.

What responsibilities does a Retail Sales Associate have at Fairway Plaza S/C?

A Retail Sales Associate at Fairway Plaza S/C is responsible for engaging with customers, providing information on merchandise assortment, store promotions, and events, executing operational processes efficiently, and building brand loyalty.

How can a Retail Sales Associate build brand loyalty at Fairway Plaza S/C?

A Retail Sales Associate can build brand loyalty at Fairway Plaza S/C by bringing the brand to life for customers, providing excellent customer service, and delivering with productivity.

What skills are important for a Retail Sales Associate at Fairway Plaza S/C?

Important skills for a Retail Sales Associate at Fairway Plaza S/C include excellent customer service, product knowledge, communication, interpersonal skills, and the ability to execute operational processes effectively and efficiently.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.