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Retail Sales Associate - Fillmore Street

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Athleta

15d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • San Francisco

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions professionally. Always open to feedback, learning, and willing to take action when needed. Ability to utilize technology effectively and learn procedural knowledge through on-the-job training.
  • You will provide a premium customer experience by assisting and engaging with customers, offering style suggestions, promoting loyalty programs, supporting sales floor processes, and being responsive to requests.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the key responsibilities of a Retail Sales Associate on Fillmore Street?

The key responsibilities include engaging and connecting with customers, providing excellent customer service, being knowledgeable about products, educating and inspiring customers, offering information on merchandise assortment and promotions, executing operational processes effectively, and building brand loyalty.

What skills are important for success in this role?

Important skills for success in this role include excellent customer service skills, product knowledge, ability to educate and inspire customers, effective communication, attention to detail, strong organizational skills, and a positive attitude.

How can I bring the brand to life for customers and build brand loyalty?

You can bring the brand to life for customers by being knowledgeable about the products, sharing information on promotions and events, providing excellent customer service, and creating a positive shopping experience. Building brand loyalty involves building relationships with customers, understanding their needs and preferences, and delivering with productivity.

How should I handle operational processes effectively and efficiently?

You should handle operational processes effectively by following company guidelines and procedures, staying organized, paying attention to detail, and maximizing productivity.Efficiently completing tasks and following up on any required actions, such as restocking merchandise or processing transactions.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.