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Retail Sales Associate - Fordham Rd


Old Navy

15d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • New York City

AI generated summary

  • You must be a good communicator, problem solver, and handle customer interactions professionally. Always learning and open to feedback, with basic information-gathering skills and ability to learn on the job.
  • You will provide exceptional customer service, assist with finding merchandise, offer style advice, promote loyalty programs, support various store processes, and exchange information with the team.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will my main responsibilities be as a Retail Sales Associate at Fordham Rd?

As a Retail Sales Associate at Fordham Rd, your main responsibilities will include engaging with customers, providing excellent customer service, being an expert on product knowledge, educating customers on merchandise assortment, store promotions, and events, and executing operational processes efficiently. Your goal is to bring the brand to life for customers, build brand loyalty, and drive productivity.

What skills are needed to succeed in this role as a Retail Sales Associate at Fordham Rd?

To succeed in this role, you will need excellent communication and customer service skills, product knowledge, the ability to educate and inspire customers, and the capability to effectively execute operational processes. It is also important to have a passion for the brand and the ability to build relationships with customers.

How will I be trained and supported in this role as a Retail Sales Associate at Fordham Rd?

You will receive training on product knowledge, customer service, store promotions, and operational processes to ensure that you are equipped to succeed in your role. You will also have support from store leadership and team members to help you grow and develop in your position as a Retail Sales Associate at Fordham Rd.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.