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Retail Sales Associate - Friendly Center


Old Navy

11d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Greensboro

AI generated summary

  • You must be a skilled communicator, problem-solver, and customer service expert, with a willingness to learn and improve, using technology effectively to meet goals and handle interactions professionally.
  • You will be expected to provide a premium customer experience, assist customers, offer style suggestions, promote loyalty programs, and support various sales processes with a courteous and responsive attitude.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Friendly Center?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and informing customers, promoting store events and promotions, executing operational processes, and building brand loyalty.

What skills are important for a Retail Sales Associate at Friendly Center?

Important skills include excellent customer service, strong communication skills, product knowledge, ability to educate and inform customers, operational efficiency, and a passion for the brand.

How does a Retail Sales Associate at Friendly Center contribute to the overall success of the store?

A Retail Sales Associate contributes to the store's success by providing exceptional customer service, building brand loyalty, driving sales through product knowledge and customer engagement, and executing operational processes efficiently.

What opportunities for growth and advancement are available for Retail Sales Associates at Friendly Center?

Opportunities for growth and advancement include potential for promotion to leadership positions, participation in training and development programs, and the chance to contribute to the overall success of the store and brand.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.