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Retail Sales Associate - Gateway Market


Old Navy

27d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Austin

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions with professionalism, using basic information-gathering skills and a willingness to learn and improve.
  • You will assist customers, offer style suggestions, promote loyalty programs, and support various processes to provide a premium customer experience at Old Navy.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Gateway Market?

The main responsibilities of a Retail Sales Associate at Gateway Market include engaging and connecting with customers, providing excellent customer service, being an expert on product knowledge, educating and inspiring customers, offering information on merchandise assortment and store promotions, executing operational processes effectively, and building brand loyalty.

How important is customer service in this role?

Customer service is incredibly important in this role as you will be interacting with customers on a daily basis. Providing excellent customer service will help to build brand loyalty and ensure a positive shopping experience for our customers.

What skills are necessary to be successful as a Retail Sales Associate at Gateway Market?

To be successful as a Retail Sales Associate at Gateway Market, it is important to have strong communication skills, the ability to engage and connect with customers, product knowledge expertise, the ability to work effectively and efficiently, and a passion for delivering exceptional customer service.

How does this role contribute to the overall success of Gateway Market?

As a Retail Sales Associate, you play a crucial role in bringing the brand to life for our customers, building brand loyalty, and driving productivity. Your interactions with customers help to create a positive shopping experience and contribute to the overall success of Gateway Market.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.