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Retail Sales Associate - Glendale Marketplace


Old Navy

11d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Glendale

AI generated summary

  • You must be a good communicator who can engage with customers, solve problems, handle interactions professionally, and learn on-the-job knowledge for this Retail Sales Associate position at Old Navy in Glendale Marketplace.
  • You will provide a premium customer experience by utilizing selling behaviors, assisting customers, offering style suggestions, promoting loyalty programs, and supporting various retail processes.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What is the main focus of this role as a Retail Sales Associate at Glendale Marketplace?

The main focus of this role is to engage and connect with customers, provide excellent customer service, educate and inform customers about our products, and build brand loyalty.

What are some of the tasks that I would be responsible for in this role?

Some of the tasks you would be responsible for include engaging with customers, providing information on merchandise assortment, promoting store events and promotions, and executing operational processes efficiently.

How important is it to have knowledge about the products in this role?

It is very important to have product knowledge in this role as you will be expected to educate, inform, and inspire customers about our merchandise.

What is the ultimate goal when interacting with customers in this role?

The ultimate goal when interacting with customers is to bring our brand to life, build brand loyalty, and deliver with productivity.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.