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Retail Sales Associate - Hill Country Galleria

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Athleta

14d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Austin

AI generated summary

  • You must be a strong communicator, tech-savvy, adaptable, and customer-focused, with problem-solving skills and a willingness to learn and grow through on-the-job training.
  • You will assist customers with style advice, find merchandise quickly, promote loyalty programs, support various processes, and provide courteous and responsive service.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will my main responsibilities be as a Retail Sales Associate at Hill Country Galleria?

Your main responsibilities will include engaging and connecting with customers, providing excellent customer service, being an expert on products, educating and informing customers, executing operational processes effectively, and building brand loyalty.

What skills do I need to have to be successful in this role?

To be successful in this role, you should have strong customer service skills, product knowledge, the ability to connect with customers, effective communication skills, attention to detail, and the ability to work efficiently.

Will I be responsible for promoting store promotions and events to customers?

Yes, part of your role will be to offer information to customers on current merchandise assortment, store promotions, and events to help build brand loyalty and drive sales.

How important is productivity in this role?

Productivity is important in this role as you will be responsible for executing operational processes efficiently to ensure a smooth shopping experience for customers and maximize sales opportunities.

What is the ultimate goal of a Retail Sales Associate at Hill Country Galleria?

The ultimate goal is to bring the brand to life for customers, build brand loyalty, and deliver exceptional customer service while driving productivity and sales.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.