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Retail Sales Associate - Houston Galleria

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Athleta

15d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Houston

AI generated summary

  • You must communicate well, problem solve effectively, handle customer interactions professionally, and continuously learn to succeed in this retail sales associate role at Athleta in Houston Galleria.
  • You will provide a premium customer experience, assist with merchandise, offer style suggestions, promote loyalty programs, support various processes, and always be courteous and responsive.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will be my main responsibilities as a Retail Sales Associate at Houston Galleria?

Your main responsibilities will include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and inspiring customers, offering information on merchandise assortment and promotions, and executing operational processes effectively.

How important is building brand loyalty in this role?

Building brand loyalty is a key aspect of this role as you aim to bring our brand to life for customers, create a positive shopping experience, and ultimately drive customer loyalty and repeat business.

Will I need to work weekends and holidays as a Retail Sales Associate at Houston Galleria?

Yes, working weekends and holidays is typically required in retail roles, including at Houston Galleria. Flexibility in scheduling is important to ensure coverage during peak shopping times.

How will I stay informed about current merchandise assortment and store promotions?

You will receive regular training and updates on product knowledge, merchandise assortment, store promotions, and events. It is important to stay informed so you can effectively communicate information to customers.

What qualities or skills are important for success in this role?

Important qualities for success in this role include excellent customer service skills, product knowledge, communication skills, ability to engage with customers, sales skills, attention to detail, and a positive attitude.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.