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Retail Sales Associate - Ingram Festival

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Old Navy

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • San Antonio

AI generated summary

  • You must be a tech-savvy problem solver with excellent communication skills and a willingness to learn and improve. Handle customer interactions professionally and be adaptable to solve issues efficiently.
  • You will provide premium customer experiences, assist customers with merchandise, offer style suggestions, promote loyalty programs, and support various sales floor processes at a retail store in Ingram Festival.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Ingram Festival?

As a Retail Sales Associate at Ingram Festival, your main responsibilities include engaging and connecting with customers, providing excellent customer service, being knowledgeable about the products, educating and inspiring customers, offering information on merchandise assortment and store promotions, executing operational processes effectively, and building brand loyalty.

What skills are important for success in this role?

Important skills for success in this role include excellent customer service abilities, strong communication and interpersonal skills, product knowledge, the ability to educate and inspire customers, attention to detail, ability to multitask, and a passion for the brand.

What can I expect in terms of training and development opportunities as a Retail Sales Associate at Ingram Festival?

As a Retail Sales Associate at Ingram Festival, you can expect to receive training on product knowledge, customer service techniques, store promotions, and operational processes. Development opportunities may include growth within the company, additional training on new products or processes, and potential leadership roles.

How will I be evaluated in this role?

You will be evaluated in this role based on your ability to provide excellent customer service, your knowledge of the products, your effectiveness in educating and inspiring customers, your execution of operational processes, your contribution to building brand loyalty, and your productivity. Feedback and performance evaluations may be provided to help you improve and grow in your role.

Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.