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Retail Sales Associate - Kenwood Collection

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Old Navy

14d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Cincinnati

AI generated summary

  • You must be a good communicator and problem solver, able to handle customer interactions with professionalism and learn procedural knowledge through on-the-job training.
  • You will provide premium customer experiences by assisting, locating merchandise, offering style suggestions, promoting loyalty programs, and supporting various processes in a retail setting.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will my main responsibilities be as a Retail Sales Associate at Kenwood Collection?

As a Retail Sales Associate, your main responsibilities will include engaging with customers, providing excellent customer service, being knowledgeable about products, educating customers on merchandise assortment and store promotions, executing operational processes, and building brand loyalty.

How important is customer service in this role?

Customer service is extremely important in this role as you will be responsible for engaging and connecting with customers, providing excellent service, and building brand loyalty. Customer service plays a key role in representing the brand and creating a positive shopping experience for customers.

How will I stay informed about current merchandise assortment and store promotions?

You will be expected to stay informed about current merchandise assortment and store promotions through training, communication from management, and staying up-to-date on the latest products and promotions. It is important to be knowledgeable about the products in order to educate and inform customers effectively.

What is the goal of building brand loyalty as a Retail Sales Associate?

The goal of building brand loyalty as a Retail Sales Associate is to create repeat customers and a strong relationship with the brand. By providing excellent customer service, product knowledge, and a positive shopping experience, you can help build brand loyalty and encourage customers to return for future purchases.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.