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Retail Sales Associate - Kenwood Towne Centre

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Cincinnati

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions courteously. Open to feedback and continuous improvement. Ability to learn and adapt through on-the-job training.
  • You will provide expert customer service, offer style recommendations, promote loyalty programs, and support various retail processes to ensure a premium shopping experience at Athleta Kenwood Towne Centre.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the main focus of the Retail Sales Associate role at Kenwood Towne Centre?

The main focus of the Retail Sales Associate role is to engage and connect with customers, provide excellent customer service, be an expert in product knowledge, inform and educate customers, and execute operational processes efficiently.

What are some key responsibilities of a Retail Sales Associate at Kenwood Towne Centre?

Key responsibilities include engaging and connecting with customers, providing excellent customer service, being knowledgeable about product assortment, informing and inspiring customers, executing operational processes, and building brand loyalty.

How important is customer service in this role?

Customer service is of utmost importance in this role as the goal is to bring the brand to life for customers, build brand loyalty, and deliver with productivity.

What specific skills or qualities are important for a Retail Sales Associate at Kenwood Towne Centre?

Some important skills and qualities for this role include excellent communication and interpersonal skills, product knowledge, customer service expertise, efficiency in executing operational processes, and a strong focus on building brand loyalty.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.