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Retail Sales Associate (Late Night) - Lake Buena Vista


Old Navy

17d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Orlando

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions courteously. Learn, adapt, and take action to meet goals and provide excellent service.
  • You will assist customers, offer style suggestions, promote loyalty programs, support sales floor processes, and provide excellent customer service at Old Navy.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate (Late Night) at Lake Buena Vista?

The main responsibilities include engaging with customers, providing excellent customer service, educating customers on product offerings, informing them of promotions and events, executing operational processes efficiently, and building brand loyalty.

What skills are required to be successful in this role?

Successful candidates should possess strong customer service skills, product knowledge, the ability to effectively communicate with customers, proficiency in executing operational tasks, and a dedication to building brand loyalty.

What is the work schedule for a Retail Sales Associate (Late Night) at Lake Buena Vista?

The work schedule typically involves working late night shifts to cater to customers visiting the retail location during evening hours.

How important is building brand loyalty in this role?

Building brand loyalty is crucial in this role as it helps to establish long-term customer relationships and drive repeat business. A loyal customer base can also lead to positive word-of-mouth referrals.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.