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Retail Sales Associate - Lima Mall


Old Navy

24d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Lima

AI generated summary

  • You need to be an effective communicator, problem solver, and customer-oriented in order to excel as a Retail Sales Associate at Old Navy in Lima Mall. Be open to feedback, technology-savvy, and always strive for continuous improvement.
  • You will provide exceptional customer service by offering style suggestions, promoting loyalty programs, and supporting various processes to ensure a seamless shopping experience at our retail store in Lima Mall.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will my main responsibilities be as a Retail Sales Associate at Lima Mall?

Your main responsibilities will be engaging and connecting with customers, providing excellent customer service, being an expert in products, educating and informing customers, promoting store events and promotions, and executing operational processes efficiently.

What skills do I need to succeed in this role?

To succeed as a Retail Sales Associate at Lima Mall, you will need excellent customer service skills, product knowledge, the ability to educate and inspire customers, strong communication skills, and the ability to work efficiently and effectively.

How can I build brand loyalty with customers?

You can build brand loyalty with customers by bringing the brand to life through excellent customer service, product knowledge, and personal interactions, and by delivering with productivity to meet and exceed customer expectations.

What should I do if a customer has a question about a specific product?

If a customer has a question about a specific product, you should use your product expertise to educate and inform the customer, provide accurate information about the product, and offer assistance in finding the right product for their needs.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.