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Retail Sales Associate - Long Beach Exchange


Old Navy

17d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Long Beach

AI generated summary

  • You must be a skilled communicator, technology user, problem solver, and learner who can handle customer interactions professionally and efficiently. Adapt to on-the-job training to meet goals and customer needs.
  • You will provide top-notch customer service by assisting with locating merchandise, offering style suggestions, promoting loyalty programs, and supporting various sales floor processes. Fast, courteous, and knowledgeable service is key.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Long Beach Exchange?

A Retail Sales Associate at Long Beach Exchange is responsible for providing excellent customer service, educating and informing customers about products, promoting store events and promotions, and executing operational processes efficiently.

What is the goal of a Retail Sales Associate at Long Beach Exchange?

The goal of a Retail Sales Associate at Long Beach Exchange is to bring the brand to life for customers, build brand loyalty, and increase productivity.

What skills are important for a Retail Sales Associate at Long Beach Exchange?

Important skills for a Retail Sales Associate at Long Beach Exchange include excellent customer service, product knowledge, communication skills, and the ability to execute operational processes effectively.

How can a Retail Sales Associate at Long Beach Exchange help customers?

A Retail Sales Associate at Long Beach Exchange can help customers by providing information about the merchandise assortment, informing them about store promotions and events, and assisting them in finding products that meet their needs.

How does a Retail Sales Associate at Long Beach Exchange contribute to the success of the store?

A Retail Sales Associate at Long Beach Exchange contributes to the success of the store by building brand loyalty, increasing customer satisfaction, and driving sales through excellent customer service and product knowledge.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.