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Retail Sales Associate - Madison East Town Shopping Center


Old Navy

20d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Madison

AI generated summary

  • You must be a great communicator and problem solver, always open to feedback and willing to learn. Handle customer interactions professionally and be able to solve problems on the spot. Adapt quickly to on-the-job training to meet goals and provide excellent service.
  • You will provide a premium customer experience by assisting customers, offering style suggestions, promoting loyalty programs, supporting sales processes, and being responsive to requests.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Madison East Town Shopping Center?

The main responsibilities include engaging with customers, providing excellent customer service, being an expert on products, educating and outfitting customers, offering information on merchandise assortment and promotions, executing operational processes efficiently, and building brand loyalty.

How important is customer service in this role?

Customer service is essential in this role as it is crucial to engage and connect with customers, build brand loyalty, and deliver with productivity.

What skills are needed to excel as a Retail Sales Associate at Madison East Town Shopping Center?

Skills needed include excellent communication and interpersonal skills, product knowledge, ability to educate and inform customers, efficiency in executing operational processes, and a passion for delivering exceptional customer service.

How does a Retail Sales Associate contribute to bringing the brand to life for customers?

A Retail Sales Associate contributes to bringing the brand to life for customers by engaging with them, providing excellent customer service, educating and outfitting them with products, offering information on merchandise assortment and promotions, and building brand loyalty.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.