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Retail Sales Associate - Mall Of Columbia

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Columbia

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions professionally. Always learning and taking action to meet goals.
  • You will be expected to provide a premium customer experience by assisting and educating customers, offering outfit suggestions, promoting loyalty programs, and supporting various processes on the sales floor.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will be my main responsibilities as a Retail Sales Associate at Mall of Columbia?

Your main responsibilities will include engaging and connecting with customers, providing excellent customer service, being knowledgeable about our products, educating and inspiring customers, informing them about promotions and events, and executing operational processes efficiently.

What skills are required to be successful in this role?

To be successful in this role, you will need strong customer service skills, the ability to communicate effectively, product knowledge, the ability to build brand loyalty, and be able to work productively in a fast-paced environment.

Will I be responsible for checking inventory or stocking shelves?

As a Retail Sales Associate, you may be involved in checking inventory and restocking shelves as part of your operational processes.

How important is building brand loyalty in this role?

Building brand loyalty is a key aspect of this role as it helps to create long-lasting relationships with customers and encourages repeat business. It is important to bring our brand to life for customers and make them feel connected to our products and values.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.