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Retail Sales Associate - Market Center at Aliana

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Old Navy

12d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Richmond

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions with professionalism. Open to feedback and always striving for improvement. Willing to learn and adapt to meet goals.
  • You will engage customers, provide style suggestions, promote loyalty programs, support various store processes, and deliver a premium shopping experience at Old Navy.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at the Market Center at Aliana?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in products to educate and inspire customers, informing customers about merchandise assortment and store promotions, executing operational processes efficiently, and building brand loyalty.

What skills are essential for this role?

Essential skills for this role include excellent customer service, product knowledge, communication skills, ability to educate and inspire customers, attention to detail, organization, and a passion for the brand.

How can I apply for a Retail Sales Associate position at the Market Center at Aliana?

You can apply for a Retail Sales Associate position at the Market Center at Aliana by visiting our website or contacting our HR department for more information on available positions and the application process.

What opportunities for growth and development are available for Retail Sales Associates at the Market Center at Aliana?

Retail Sales Associates at the Market Center at Aliana have opportunities for growth and development through training programs, mentorship opportunities, and potential for advancement within the company.

What are the working hours and schedule for Retail Sales Associates at the Market Center at Aliana?

Working hours and schedules for Retail Sales Associates at the Market Center at Aliana may vary, but typically include evenings, weekends, and holidays to accommodate customer needs.

How can I provide feedback or suggestions for improvement in my role as a Retail Sales Associate at the Market Center at Aliana?

Feedback and suggestions for improvement can be provided to your direct supervisor, the store manager, or through our internal communication channels. We value your input and are always looking for ways to enhance the customer experience and employee satisfaction.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.