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Retail Sales Associate - Mckinley Mall


Old Navy

19d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Buffalo

AI generated summary

  • You must be a tech-savvy problem-solver who excels in communication, customer service, and teamwork to succeed in this Retail Sales Associate role.
  • You will provide a premium customer experience by assisting with merchandise, offering style suggestions, promoting loyalty programs, and supporting various sales floor processes at Old Navy in Mckinley Mall.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Mckinley Mall?

As a Retail Sales Associate at Mckinley Mall, your main responsibilities include engaging with customers, providing excellent customer service, being knowledgeable about the products, informing customers about promotions and events, and executing operational processes effectively. The goal is to bring the brand to life for customers, build brand loyalty, and drive productivity.

What skills are required to be successful in this role?

To be successful as a Retail Sales Associate at Mckinley Mall, you should have excellent customer service skills, be knowledgeable about the products, have strong communication skills, be able to work effectively in a team, and have a positive attitude. Being able to multitask, problem-solve, and work efficiently is also important.

What is the goal of a Retail Sales Associate at Mckinley Mall?

The goal of a Retail Sales Associate at Mckinley Mall is to engage with customers, provide excellent customer service, educate and inspire customers about the products, inform them about store promotions and events, execute operational processes efficiently, and ultimately build brand loyalty and drive productivity. The focus is on creating a positive customer experience and maximizing sales.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.