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Retail Sales Associate - Metro Pointe

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Old Navy

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Costa Mesa

AI generated summary

  • You must be a good communicator, problem solver, and customer-focused individual who is open to feedback and always learning. You should handle interactions professionally and be willing to learn on the job.
  • You will provide premium customer experiences, assist with locating merchandise, offer style suggestions, promote loyalty programs, support various processes, and be responsive to requests at Old Navy.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the primary responsibilities of a Retail Sales Associate at Metro Pointe?

The primary responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, informing and inspiring customers, offering information on merchandise assortment and promotions, executing operational processes effectively, and building brand loyalty.

What skills are essential for a Retail Sales Associate at Metro Pointe?

Essential skills include excellent customer service, product knowledge, communication skills, problem-solving abilities, attention to detail, organization, and the ability to work effectively in a team environment.

How does a Retail Sales Associate at Metro Pointe contribute to building brand loyalty?

By engaging with customers, providing excellent service, offering product knowledge, and creating a positive shopping experience, Retail Sales Associates help to build brand loyalty among customers. They also promote the brand through educating customers about the merchandise assortment and store promotions.

Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.