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Retail Sales Associate - Meyerland Plaza

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Old Navy

14d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Houston

AI generated summary

  • You must be a tech-savvy problem solver able to engage with customers, handle issues professionally, and continuously learn to meet sales goals at Old Navy.
  • You will provide excellent customer service, assist customers in finding merchandise, offer style suggestions, promote loyalty programs, support various processes, and ensure a seamless shopping experience at Old Navy in Meyerland Plaza.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Meyerland Plaza?

The main responsibilities include engaging with customers to provide excellent customer service, being an expert in product knowledge to educate and inform customers, offering information on merchandise assortment and store promotions, and executing operational processes efficiently.

What skills are necessary to be successful in this role?

Strong communication skills, excellent customer service abilities, product knowledge, and the ability to multitask are key skills needed to excel as a Retail Sales Associate at Meyerland Plaza.

How do Retail Sales Associates build brand loyalty with customers?

Retail Sales Associates build brand loyalty by engaging with customers, providing exceptional customer service, and offering information on merchandise assortment and store promotions. They strive to bring the brand to life for customers and create a positive shopping experience.

How important is productivity in this role?

Productivity is essential in this role as Retail Sales Associates need to efficiently execute operational processes while providing excellent customer service. Being able to balance productivity with customer engagement is crucial in delivering a positive shopping experience for customers.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.