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Retail Sales Associate - Mkt Sq At Eldridge

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Old Navy

24d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Houston

AI generated summary

  • You must be a proactive, tech-savvy problem-solver who has great communication skills, handles customer interactions with professionalism, and is always open to learning and improving.
  • You will be expected to provide top-notch customer service, assist with finding merchandise, offer style suggestions, promote loyalty programs, and support various aspects of the sales floor and back of house processes.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the main focus of this role as a Retail Sales Associate at Mkt Sq At Eldridge?

The main focus of this role is to engage and connect with customers, provide excellent customer service, be an expert on products, educate and inform customers, and build brand loyalty.

What are some responsibilities of a Retail Sales Associate at Mkt Sq At Eldridge?

Some responsibilities include offering information on current merchandise assortment, store promotions, and events, executing operational processes effectively, inspiring and outfitting customers, and delivering with productivity.

How can a Retail Sales Associate at Mkt Sq At Eldridge build brand loyalty?

A Retail Sales Associate can build brand loyalty by bringing the brand to life for customers, providing excellent customer service, being an expert on products, and engaging with customers in a positive and informative manner.

What qualities are important for a Retail Sales Associate at Mkt Sq At Eldridge?

Important qualities include excellent customer service skills, product knowledge, the ability to educate and inspire customers, effective communication skills, a strong work ethic, and a focus on building brand loyalty.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.