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Retail Sales Associate - North & Kingsbury


Old Navy

21d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Chicago

AI generated summary

  • You should be a skilled communicator, adaptable problem solver, and proficient in handling customer interactions to excel in this retail sales position.
  • You will provide exceptional customer service, offer style recommendations, promote loyalty programs, support various store operations, and efficiently handle requests at Old Navy.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will be my primary role as a Retail Sales Associate?

Your primary role as a Retail Sales Associate will be to engage and connect with customers, provide excellent customer service, educate customers about products, inform them about store promotions and events, and execute operational processes effectively and efficiently.

What is expected of me in terms of product knowledge?

You are expected to be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit customers. You will be responsible for offering information on the current merchandise assortment to customers.

How can I build brand loyalty as a Retail Sales Associate?

You can build brand loyalty by bringing our brand to life for customers, providing excellent customer service, and delivering with productivity. Engaging with customers, educating them about our products, and providing a positive shopping experience will help build brand loyalty.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.