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Retail Sales Associate - Oakridge


Old Navy

16d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • San Jose

AI generated summary

  • You must be a good communicator, problem solver, and always willing to learn and improve. Handle customer interactions professionally and be open to feedback. Use basic information-gathering skills and learn on-the-job procedural knowledge.
  • You will provide premium customer service, assist with sales, promotions, and loyalty programs, and support various store processes to ensure a seamless and enjoyable shopping experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the key responsibilities of a Retail Sales Associate at Oakridge?

The key responsibilities include engaging with customers, providing excellent customer service, being knowledgeable about products, educating customers, informing them about promotions and events, executing operational processes, and building brand loyalty while maintaining productivity.

How important is customer service in this role?

Customer service is essential in this role as it helps to connect with customers, build brand loyalty, and ensure customer satisfaction.

What skills or qualities are important for a Retail Sales Associate at Oakridge to possess?

Important skills and qualities include excellent communication skills, product knowledge, the ability to educate and inspire customers, operational efficiency, and a focus on delivering exceptional customer service.

How can a Retail Sales Associate at Oakridge enhance the customer experience?

A Retail Sales Associate can enhance the customer experience by being friendly and approachable, providing personalized service, offering product recommendations based on customer needs, and ensuring a seamless shopping experience.

How does a Retail Sales Associate at Oakridge contribute to building brand loyalty?

A Retail Sales Associate contributes to building brand loyalty by representing the brand effectively, providing a positive customer experience, and engaging with customers to create lasting relationships.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.