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Retail Sales Associate - Oklahoma City F/S


Old Navy

12d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Oklahoma City

AI generated summary

  • You must be a great communicator, problem solver, and customer service oriented. You should be tech-savvy, open to feedback, and willing to learn new skills. Ability to handle customer interactions professionally and use information-gathering skills to solve problems.
  • You will provide exceptional customer service, offer style suggestions, promote loyalty programs, support various store processes, and ensure a seamless shopping experience at Old Navy in Oklahoma City.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will my main responsibilities be as a Retail Sales Associate in Oklahoma City?

Your main responsibilities will include engaging and connecting with customers, providing excellent customer service, being an expert on products, educating and informing customers, executing operational processes efficiently, and building brand loyalty.

How can I excel in this role as a Retail Sales Associate?

To excel in this role, you should have strong communication skills, be knowledgeable about the products, be proactive in assisting customers, be able to work effectively in a team, and consistently deliver excellent customer service.

Will I need to participate in store promotions and events as a Retail Sales Associate?

Yes, as a Retail Sales Associate, you will be expected to inform customers about store promotions and events, engage with customers during these promotions, and help execute them effectively.

What is the goal of this role as a Retail Sales Associate?

The goal of this role is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and ensure customers have a positive shopping experience.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.