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Retail Sales Associate - Old Port

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Portland

AI generated summary

  • You must be a skilled communicator and problem solver who is always eager to learn, adapt, and provide exceptional customer service in a retail sales role.
  • You will assist customers, offer style suggestions, promote loyalty programs, support various areas of the store, and provide excellent customer service in a fast-paced retail environment.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the key responsibilities of a Retail Sales Associate in the Old Port?

The key responsibilities include engaging with customers, providing excellent customer service, being knowledgeable about products, educating and inspiring customers, offering information on merchandise assortment and promotions, executing operational processes efficiently, and building brand loyalty.

How important is customer service in this role?

Customer service is essential in this role as it involves engaging and connecting with customers, educating and inspiring them, and building brand loyalty. Providing excellent customer service is key to delivering a positive shopping experience.

What skills are required to be successful as a Retail Sales Associate in the Old Port?

To be successful in this role, you should have strong communication and interpersonal skills, be knowledgeable about products, have a customer-centric mindset, be detail-oriented, and able to work effectively in a fast-paced retail environment.

How does a Retail Sales Associate contribute to the overall success of the store?

A Retail Sales Associate contributes to the overall success of the store by engaging and connecting with customers, providing excellent customer service, driving sales through product knowledge and inspiration, and executing operational processes effectively. Building brand loyalty and delivering with productivity are also important aspects of contributing to the store's success.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.