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Retail Sales Associate - Orlando (Vin)Premium


Old Navy

18d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Orlando

AI generated summary

  • You must be a good communicator with technology skills, problem-solving abilities, and a customer-oriented approach. Be open to feedback and willing to learn.
  • You will provide exceptional customer experiences by assisting with locating merchandise, offering style suggestions, promoting loyalty programs, and supporting various store processes. Efficiently handle customer inquiries and requests to ensure a seamless shopping experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate in this role?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and inspiring customers, communicating information about merchandise assortment, promotions and events, and executing operational processes efficiently.

What is the ultimate goal for a Retail Sales Associate in this position?

The ultimate goal is to bring the brand to life for customers, build brand loyalty, and deliver with productivity.

How can a Retail Sales Associate be successful in this role?

Success in this role is achieved by providing exceptional customer service, having in-depth product knowledge, effectively communicating with customers, executing operational processes efficiently, and contributing to building brand loyalty.

What skills are required for a Retail Sales Associate in this position?

Required skills include excellent customer service skills, product knowledge, communication skills, attention to detail, ability to multitask, and a positive attitude.

How important is building brand loyalty for a Retail Sales Associate in this role?

Building brand loyalty is extremely important as it fosters repeat business, positive reviews, and long-term customer relationships. It helps to drive sales and contributes to the overall success of the retail store.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.