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Retail Sales Associate (Overnight) - Times Square


Old Navy

25d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • New York City

AI generated summary

  • You must be a great communicator, problem solver, and fast learner who can handle customer interactions professionally and use technology effectively to meet goals at Old Navy in Times Square.
  • You will provide a premium customer experience by assisting customers, offering style suggestions, promoting loyalty programs, and supporting various sales floor processes. Courteous and responsive to internal/external requests, exchanging job-related information for support.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the primary responsibilities of a Retail Sales Associate (Overnight) in Times Square?

The primary responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and inspiring customers, offering information on merchandise, store promotions, and events, executing operational processes efficiently, and building brand loyalty.

What skills are important for a Retail Sales Associate (Overnight) in Times Square?

Important skills for this role include strong communication and customer service skills, product knowledge, the ability to work in a fast-paced environment, adaptability, teamwork, and the ability to effectively execute operational processes.

What hours will I be expected to work as a Retail Sales Associate (Overnight) in Times Square?

As an overnight Retail Sales Associate in Times Square, you will typically work late evening and early morning hours to assist customers during peak shopping times.

How will I be trained for this position as a Retail Sales Associate (Overnight) in Times Square?

You will receive training on product knowledge, customer service techniques, operational processes, and brand values to ensure you are equipped to provide excellent service to customers.

What opportunities for advancement are available for a Retail Sales Associate (Overnight) in Times Square?

As you gain experience and demonstrate success in this role, you may have the opportunity to advance to a leadership position within the store or company. Additional training and development opportunities may also be available to support your career growth.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.