FAQs
What is the main responsibility of a Retail Sales Associate at PetSmart?
The main responsibility of a Retail Sales Associate at PetSmart is to help pet parents find the best solutions for their pets while creating sincere connections and ensuring an excellent customer service experience.
What are the work hours for this position?
As a Retail Sales Associate, you may work multiple shifts throughout the early morning, day, and evening hours, as our stores require all hands on deck to operate efficiently.
Is this position cross-training in other areas?
Yes, as a Retail Sales Associate, you may be cross-trained in customer service, pet care, and merchandising & inventory to ensure you can assist in various aspects of store operations.
Are there opportunities for growth within PetSmart?
Yes, there are numerous opportunities for career development at PetSmart, including advancement to leadership roles such as Department or Assistant Manager, as well as the chance to transfer to any of our 1600 stores nationwide.
What is the work environment like at PetSmart?
The work environment at PetSmart is community-focused, where associates work together for the love of pets, helping both the pets and their families during their shopping experience.
Do sales associates interact with live pets?
Yes, as a Retail Sales Associate, one of your responsibilities will be to ensure the safety, health, and care of all living pets in the store, including fish, reptiles, birds, and small animals.
Is PetSmart an equal opportunity employer?
Yes, PetSmart is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.
What should I expect in terms of training and support?
At PetSmart, you will receive training and support to become knowledgeable about pet care and customer service, helping you grow in your role and become a trusted partner to pet parents.
Can I transfer to a different location if I work at PetSmart?
Yes, employees have the opportunity to transfer to any of our 1600 stores across the nation, allowing for flexibility and career growth.
What is the best part of working at PetSmart?
The best part of working at PetSmart is the joy and fulfillment that comes from helping pets and pet parents, such as assisting with adoptions, providing solutions for pet care, and celebrating special moments like pet birthdays and graduations.