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Retail Sales Associate - Poplar Plaza


Old Navy

14d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Memphis

AI generated summary

  • You must be a good communicator, problem solver, customer-focused, open to learning and feedback, and able to handle customer interactions professionally.
  • You provide expert customer service, assist with merchandising, promote loyalty programs, support various processes, and exchange job information.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What is the main responsibility of a Retail Sales Associate at Poplar Plaza?

The main responsibility of a Retail Sales Associate at Poplar Plaza is to engage and connect with customers, provide excellent customer service, educate customers on product information, and promote store promotions and events.

What skills are necessary to be successful in this role as a Retail Sales Associate?

Successful Retail Sales Associates at Poplar Plaza should have excellent customer service skills, be knowledgeable about products, be able to effectively communicate with customers, and be able to execute operational processes efficiently.

How can a Retail Sales Associate at Poplar Plaza build brand loyalty with customers?

Retail Sales Associates can build brand loyalty with customers by bringing the brand to life for customers, providing exceptional service, and consistently delivering with productivity.

What is the importance of informing customers about current merchandise assortment?

Informing customers about current merchandise assortment is important for Retail Sales Associates at Poplar Plaza because it helps customers make informed purchasing decisions and increases sales.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.