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Retail Sales Associate - Preston T/C


Old Navy

19d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Plano

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions professionally. Be open to feedback and continuously improve. Learn procedural knowledge through on-the-job training.
  • You will provide a premium customer experience by assisting customers, offering style suggestions, promoting loyalty programs, and supporting various sales processes in a fast-paced retail environment.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What is the main responsibility of a Retail Sales Associate at Preston T/C?

The main responsibility of a Retail Sales Associate at Preston T/C is to engage and connect with customers, provide excellent customer service, be an expert in product knowledge, educate and inform customers, and drive sales by building brand loyalty.

How can a Retail Sales Associate best educate and inspire customers at Preston T/C?

A Retail Sales Associate can best educate and inspire customers at Preston T/C by offering information on current merchandise assortment, store promotions and events, and by showcasing product expertise to help outfit the customer.

What is the ultimate goal for a Retail Sales Associate at Preston T/C?

The ultimate goal for a Retail Sales Associate at Preston T/C is to bring the brand to life for customers, build brand loyalty, and drive sales productivity through excellent customer service and product knowledge.

How should a Retail Sales Associate execute operational processes effectively and efficiently?

A Retail Sales Associate should execute operational processes effectively and efficiently by following company guidelines and procedures, paying attention to detail, and ensuring tasks are completed accurately and in a timely manner.

How can a Retail Sales Associate contribute to the overall success of Preston T/C?

A Retail Sales Associate can contribute to the overall success of Preston T/C by providing exceptional customer service, building strong relationships with customers, driving sales through product knowledge and brand loyalty, and executing operational processes effectively to ensure a smooth and efficient shopping experience.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.