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Retail Sales Associate - Red Rose Commons


Old Navy

16d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Lancaster

AI generated summary

  • You are a good communicator, problem solver, and skilled at handling customer interactions. Always learning, open to feedback, and able to adapt to new skills through on-the-job training.
  • You will assist customers, locate merchandise, offer style suggestions, promote loyalty programs, support various processes, and provide responsive customer service at Old Navy in Red Rose Commons.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Red Rose Commons?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in products, educating and informing customers, offering information on merchandise assortment and promotions, executing operational processes, and building brand loyalty.

How important is customer service in this role?

Customer service is extremely important in this role as it is essential for engaging and connecting with customers, building brand loyalty, and delivering a positive shopping experience.

What skills are required to be successful as a Retail Sales Associate at Red Rose Commons?

Skills required include excellent communication and interpersonal skills, product expertise, customer service skills, knowledge of retail operations, ability to multitask, and a passion for the brand.

How do Retail Sales Associates contribute to the success of Red Rose Commons?

Retail Sales Associates contribute to the success of Red Rose Commons by providing excellent customer service, building brand loyalty, driving sales, and creating a positive shopping experience for customers.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.