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Retail Sales Associate - Ridge Marketplace


Old Navy

26d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Rochester

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions professionally. Always learning and open to feedback to meet team goals.
  • You will assist customers, offer style suggestions, promote loyalty programs, and ensure a seamless shopping experience. Support various store processes and provide excellent customer service.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What is the main focus of the Retail Sales Associate role at Ridge Marketplace?

The main focus of the Retail Sales Associate role at Ridge Marketplace is to engage and connect with customers, provide excellent customer service, educate and inspire customers about our products, and build brand loyalty while driving productivity.

What are some of the responsibilities of a Retail Sales Associate at Ridge Marketplace?

Some of the responsibilities of a Retail Sales Associate at Ridge Marketplace include engaging with customers, providing excellent customer service, being an expert on products, informing customers about current merchandise assortment and store promotions, executing operational processes effectively and efficiently, and building brand loyalty.

How can a Retail Sales Associate succeed in this role at Ridge Marketplace?

A Retail Sales Associate can succeed in this role at Ridge Marketplace by being knowledgeable about the products, providing exceptional customer service, engaging with customers effectively, staying informed about store promotions and events, and executing operational processes with efficiency. It is also important to build brand loyalty and drive productivity.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.