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Retail Sales Associate - Rookwood Commons


Old Navy

25d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Cincinnati

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions with professionalism. Continuous learning and adaptability are key.
  • You will assist customers, provide style suggestions, promote loyalty programs, ensure a seamless customer experience, support various processes, and be courteous and responsive in a retail sales associate role.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Rookwood Commons?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, becoming an expert in product knowledge, educating and informing customers, promoting store events and promotions, and executing operational processes efficiently.

What is the goal of a Retail Sales Associate at Rookwood Commons?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver excellent productivity in sales and customer service.

How can a Retail Sales Associate at Rookwood Commons build brand loyalty?

By providing excellent customer service, educating customers about products, promoting store events and promotions, and creating a positive shopping experience for customers.

What skills are required to be successful as a Retail Sales Associate at Rookwood Commons?

Strong communication skills, product knowledge, customer service skills, ability to work efficiently, and a passion for the brand are essential skills for this role.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.