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Retail Sales Associate - Ross Park Mall

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Athleta

19d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Pittsburgh

AI generated summary

  • You must be a tech-savvy problem-solver who communicates effectively, learns continuously, handles customer issues professionally, and can acquire procedural knowledge through on-the-job training.
  • You will provide exceptional customer service, offer styling suggestions, promote loyalty programs, support various store processes, and exchange information to ensure a seamless shopping experience.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will be my main responsibility as a Retail Sales Associate at Ross Park Mall?

Your main responsibility will be to engage and connect with customers by providing excellent customer service, being an expert in products, educating customers on merchandise assortment and store promotions, and executing operational processes efficiently.

What is the goal of a Retail Sales Associate at Ross Park Mall?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver with productivity.

Will I need to inform customers about current merchandise assortment and store promotions?

Yes, you will be expected to offer information to customers on current merchandise assortment, store promotions, and events.

How important is customer service in this role?

Customer service is a vital aspect of the job, as you will be engaging and connecting with customers to provide them with a positive shopping experience.

What skills will be beneficial for success in this role?

Strong communication skills, product knowledge, customer service skills, and the ability to execute operational processes effectively and efficiently will be beneficial for success in this role.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.