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Retail Sales Associate - Santana Row

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • San Jose

AI generated summary

  • You must be a problem-solving, tech-savvy communicator who is open to feedback and continuously learning. Handle customer interactions professionally and use basic information-gathering skills to resolve issues. On-the-job training will help you gain procedural knowledge.
  • You will provide excellent customer service, offer style suggestions, promote loyalty programs, support various sales processes, and ensure a positive shopping experience for all customers at our Santana Row location.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will be my main responsibility as a Retail Sales Associate at Santana Row?

Your main responsibility will be to engage and connect with customers, provide excellent customer service, be an expert on our products, educate and inform customers, and execute operational processes effectively.

How important is it to build brand loyalty as a Retail Sales Associate at Santana Row?

Building brand loyalty is crucial in this role as it helps create repeat customers and positive word-of-mouth for the brand.

Will I be responsible for keeping track of store promotions and events as a Retail Sales Associate at Santana Row?

Yes, part of your responsibilities will involve informing customers about current merchandise assortment, store promotions, and events to enhance the overall shopping experience.

What skills or qualities do I need to excel in this role as a Retail Sales Associate at Santana Row?

To excel in this role, you will need to have excellent customer service skills, be knowledgeable about our products, be able to effectively communicate with customers, and be detail-oriented in executing operational processes.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.