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Retail Sales Associate - Shelbyville Plaza

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Old Navy

23d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Louisville

AI generated summary

  • You need to be a proactive problem solver who effectively communicates, learns from feedback, and handles interactions with customers professionally. Be open to learning and adapting through on-the-job training.
  • You will provide exceptional customer service, assist with merchandise location, offer style suggestions, promote loyalty programs, and support various processes within the store.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the main focus of the Retail Sales Associate role at Shelbyville Plaza?

The main focus of the Retail Sales Associate role at Shelbyville Plaza is to engage and connect with customers, provide excellent customer service, be knowledgeable about products, and educate, inform, and inspire customers while also promoting store events and promotions.

What is the goal of the Retail Sales Associate at Shelbyville Plaza?

The goal of the Retail Sales Associate at Shelbyville Plaza is to bring the brand to life for customers, build brand loyalty, deliver productivity, and ensure a positive shopping experience for all customers.

What skills are needed to succeed as a Retail Sales Associate at Shelbyville Plaza?

To succeed as a Retail Sales Associate at Shelbyville Plaza, you will need excellent customer service skills, product knowledge, the ability to engage and connect with customers, and the ability to effectively execute operational processes.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.