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Retail Sales Associate - Shelbyville Road Plaza

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Old Navy

May 31

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Louisville

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the key responsibilities of a Retail Sales Associate at Shelbyville Road Plaza?

The key responsibilities include engaging with customers, providing excellent customer service, being an expert in product knowledge, educating and inspiring customers, offering information on merchandise assortment and promotions, executing operational processes effectively, and building brand loyalty.

How important is customer service in this role?

Customer service is essential in this role as it is crucial for connecting with customers, building brand loyalty, and driving sales.

What skills are required to excel in this position?

Strong communication skills, product knowledge, ability to educate and inspire customers, good organizational skills, and a customer-focused mindset are key skills needed to excel as a Retail Sales Associate at Shelbyville Road Plaza.

How does this role contribute to the overall success of the store?

This role contributes to the overall success of the store by providing excellent customer service, driving sales through product knowledge and customer engagement, and building brand loyalty among customers.

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Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.