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Retail Sales Associate - Shops on Fremont

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Chicago

AI generated summary

  • You must be a good communicator, problem solver, and open to feedback to successfully handle customer interactions and meet sales goals at Athleta on Fremont.
  • You will provide excellent customer service, assist with sales floor processes, offer outfit inspiration, promote loyalty programs, and utilize omni channel offerings to enhance the customer experience.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Shops on Fremont?

The main responsibilities include engaging with customers, providing excellent customer service, being knowledgeable about products, educating customers, informing them about promotions and events, and executing operational processes effectively.

What skills are required to be successful in this role?

Strong customer service skills, product knowledge, ability to educate and inspire customers, effective communication skills, attention to detail, and the ability to work efficiently are all important skills for this role.

How can a Retail Sales Associate build brand loyalty with customers?

By providing exceptional customer service, being knowledgeable about products, offering information on promotions and events, and ensuring a positive shopping experience, a Retail Sales Associate can build brand loyalty with customers.

What is the goal of a Retail Sales Associate at Shops on Fremont?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver exceptional customer service while also being efficient and productive in operations.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.