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Retail Sales Associate - Short Pump



24d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Richmond

AI generated summary

  • You must be a highly effective communicator and problem solver, willing to continuously learn and improve. Handle customer interactions professionally and utilize technology to meet goals and address concerns courteously.
  • You will provide excellent customer service, promote loyalty programs, assist customers with product selections, support various store processes, and collaborate with team members to ensure a seamless shopping experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will be my main responsibilities as a Retail Sales Associate at Short Pump?

Your main responsibilities will include engaging with customers, providing excellent customer service, being knowledgeable about our products, educating customers on our merchandise, promoting store events and promotions, and effectively executing operational processes.

What skills are important for success in this role?

Important skills for success in this role include excellent customer service, product knowledge, communication skills, ability to educate and inspire customers, attention to detail, and the ability to work efficiently and effectively.

How can I build brand loyalty with customers as a Retail Sales Associate?

You can build brand loyalty with customers by delivering excellent customer service, being knowledgeable about our products, educating and inspiring customers, promoting store events and promotions, and creating a positive and memorable shopping experience.

What are some of the challenges I may face in this role?

Some challenges you may face in this role include meeting customer expectations, handling high volumes of customers, staying up to date on product knowledge, balancing multiple tasks efficiently, and adapting to changing store promotions and events.

Retail & Consumer Goods

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.