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Retail Sales Associate - Soho

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Athleta

19d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • New York City

AI generated summary

  • You must be a strong communicator who can engage with customers and team members, problem-solve efficiently, handle customer interactions professionally, and continually learn and improve. Basic information-gathering skills and willingness to learn on the job are key.
  • You will provide a premium customer experience by becoming experts in brand selling behaviors, assisting customers efficiently, offering style suggestions, promoting loyalty programs, and supporting various sales processes.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the key responsibilities of a Retail Sales Associate in Soho?

The key responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert on product knowledge, educating and informing customers, offering information on current merchandise assortment, store promotions and events, executing operational processes effectively, and building brand loyalty.

What skills are required to be successful in this role?

To be successful in this role, you should have strong communication skills, be outgoing and personable, have a passion for customer service, be detail-oriented, have a positive attitude, and be able to work effectively in a fast-paced retail environment.

What is the goal of a Retail Sales Associate in Soho?

The goal is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and provide an exceptional shopping experience for customers.

How can a Retail Sales Associate stay updated on current merchandise assortment and store promotions?

Retail Sales Associates can stay updated by regularly attending training sessions, reading product information, participating in store meetings, and engaging with customers to learn about their preferences and feedback.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.