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Retail Sales Associate - Somerset Collection

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Troy

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions with courtesy. Willing to learn and improve through feedback and on-the-job training.
  • You will provide exceptional customer experiences, assist with merchandise location, offer style suggestions, promote loyalty programs, support various processes, and be courteous and responsive to requests.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the main responsibility of a Retail Sales Associate at Somerset Collection?

The main responsibility of a Retail Sales Associate at Somerset Collection is to engage and connect with customers, provide excellent customer service, educate customers on products, inform them about promotions and events, and execute operational processes efficiently.

What skills are important for a Retail Sales Associate to have?

Important skills for a Retail Sales Associate include excellent customer service, product knowledge, the ability to educate and inspire customers, effective communication, and the ability to execute operational processes efficiently.

How can a Retail Sales Associate build brand loyalty with customers?

A Retail Sales Associate can build brand loyalty with customers by providing excellent customer service, educating customers on products, informing them about promotions and events, and delivering with productivity. Additionally, creating a positive shopping experience and demonstrating a genuine interest in helping customers can also build brand loyalty.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.