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Retail Sales Associate - South Bay Center


Old Navy

25d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Boston

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions professionally while constantly learning and improving.
  • You will provide exceptional customer service, suggest outfits, promote loyalty programs, assist with sales processes, and support any internal or external requests.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at South Bay Center?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being knowledgeable about the product, educating and inspiring customers, informing them about current merchandise assortment and promotions, executing operational processes efficiently, and building brand loyalty.

What skills are required to be successful in this role?

Success in this role requires excellent customer service skills, product knowledge, communication skills, the ability to educate and inspire customers, operational efficiency, and a focus on building brand loyalty.

How does a Retail Sales Associate contribute to the overall success of South Bay Center?

A Retail Sales Associate contributes to the overall success of South Bay Center by engaging with customers, providing excellent customer service, promoting merchandise assortment and store events, and building brand loyalty. This ultimately leads to increased customer satisfaction and productivity for the store.

What training and development opportunities are available for Retail Sales Associates at South Bay Center?

Retail Sales Associates at South Bay Center have access to training and development opportunities to enhance their product knowledge, customer service skills, and operational efficiency. This may include on-the-job training, workshops, and other resources to support professional growth.

How does a Retail Sales Associate help to enhance the shopping experience for customers at South Bay Center?

A Retail Sales Associate enhances the shopping experience for customers at South Bay Center by providing excellent customer service, educating and inspiring them about the products, informing them about promotions and events, and ensuring a smooth and efficient shopping process. This creates a positive and engaging environment for customers.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.