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Retail Sales Associate - South Hills Village


Old Navy

14d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Pittsburgh

AI generated summary

  • You need to be a tech-savvy communicator, problem solver, and customer-oriented professional who is open to feedback and always eager to learn and improve. Efficiently handle customer concerns and inquiries with professionalism and basic problem-solving skills.
  • You will provide excellent customer service, offer style suggestions, promote loyalty programs, assist with sales processes, and support various areas of the store at South Hills Village.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at South Hills Village?

As a Retail Sales Associate at South Hills Village, your main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert on our products, educating customers on merchandise assortment and promotions, and executing operational processes effectively.

What qualities are essential for a successful Retail Sales Associate at South Hills Village?

Essential qualities for a successful Retail Sales Associate at South Hills Village include excellent customer service skills, product knowledge expertise, the ability to educate and inspire customers, strong communication skills, and a focus on building brand loyalty.

How important is it to build brand loyalty as a Retail Sales Associate at South Hills Village?

Building brand loyalty is crucial as a Retail Sales Associate at South Hills Village. It helps create repeat customers, strengthens the relationship between customers and the brand, and ultimately contributes to the success of the business.

What is the goal of a Retail Sales Associate at South Hills Village?

The goal of a Retail Sales Associate at South Hills Village is to bring the brand to life for customers, build brand loyalty, deliver exceptional customer service, and drive productivity through effective execution of operational processes.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.