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Retail Sales Associate - St. Johns T/C

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Athleta

25d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Jacksonville

AI generated summary

  • You must be a tech-savvy problem solver, open to feedback and always learning. Handle customer interactions professionally and learn procedural knowledge on the job.
  • You will provide a premium customer experience by assisting customers, offering outfit suggestions, promoting loyalty programs, and supporting various sales processes. Be knowledgeable about the brand and provide exceptional service throughout the day.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the key responsibilities of a Retail Sales Associate at St. Johns T/C?

The key responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and inspiring customers, promoting store events and promotions, and executing operational processes efficiently.

How important is customer service in this role?

Customer service is extremely important in this role as it is essential for building brand loyalty, connecting with customers, and providing a positive shopping experience.

What skills are required to excel as a Retail Sales Associate at St. Johns T/C?

Strong communication skills, product knowledge, customer service skills, multitasking abilities, and a passion for the brand are essential for success in this role.

How does a Retail Sales Associate contribute to bringing the brand to life for customers?

A Retail Sales Associate brings the brand to life by providing exceptional customer service, showcasing the current merchandise assortment, promoting store events and promotions, and creating a positive and engaging shopping experience for customers.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.